Have questions? We've got answers. Browse our FAQs below — and if you still need help, don't hesitate to reach out to us.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.
Can I modify or cancel my order after placing it?
Orders are processed quickly, so changes may not always be possible. Please contact us as soon as possible at hello@themercyshops.com, and we'll do our best to help.
Shipping
How long does shipping take?
Standard shipping typically takes 7–14 business days. Expedited options may be available at checkout depending on your location.
Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping times and rates vary by destination and will be calculated at checkout.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to follow your package every step of the way.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Final sale items are not eligible for return.
How do I start a return or exchange?
Email us at hello@themercyshops.com with your order number and reason for return. We'll guide you through the process.
Products
How do I find my size?
Each product page includes a size guide to help you find the perfect fit. When in doubt, we recommend sizing up.
Are your products true to size?
Most of our styles run true to size. Any notable fit differences are mentioned in the product description.
Still Have Questions?
We're here to help! Reach out to us at hello@themercyshops.com, and our team will get back to you within 1–2 business days.